NBI Online Registration: Complete Guide

What Is NBI Online Registration?

NBI online registration is the digital system that lets you apply for an NBI clearance from home. You no longer need to wait in long lines at NBI offices. The National Bureau of Investigation launched this system to make getting clearance faster and easier for everyone.

The online system lets you create an account, fill out forms, schedule your appointment, and pay fees before visiting any NBI branch. This saves hours of waiting time and makes the whole process much simpler.

Requirements for NBI Online Registration

For First-Time Applicants

Before you start your online registration, gather these items:

Valid Government IDs

You need at least two valid IDs. Choose from:

• Passport
• Driver's License
• UMID (SSS or GSIS)
• PhilHealth ID
• Voter's ID
• PRC License
• Postal ID
• Birth Certificate (PSA authenticated)
• School ID with current registration card
• Senior Citizen or PWD ID

Additional Requirements

• Active email address
• Working mobile phone number
• Internet connection
• Payment method (GCash, credit card, 7-Eleven, etc.)

Step-by-Step Guide to NBI Online Registration

1 Visit the Official Website

Open your web browser and go to the NBI clearance website at clearance.nbi.gov.ph. Make sure you're on the official site to avoid scams.

2 Create Your Account

Click the "Sign Up" button. You'll need to answer this question first: "Do you have an old NBI clearance issued from 2014 to present?"

• Select "No" if you're applying for the first time
• Select "Yes" if you're renewing

Fill out the registration form with your full name, email address, mobile phone number, and password. Accept the Terms of Service and click "Sign Up."

3 Verify With OTP

You'll receive a six-digit One-Time Password on your phone. Enter this code within 5 minutes. If it expires, you'll need to request a new one.

4 Complete Application Information

Log in to your new account. Fill out all fields marked with an asterisk (*). This includes:

• Civil status and sex
• Complete name (last, first, middle, nickname)
• Date and place of birth
• Citizenship
• Height and weight
• Occupation and educational attainment
• Contact information and address

5 Select Your Valid IDs

Choose which two valid IDs you'll bring to the NBI office. Make sure you actually have these IDs with you. The system will ask you to present the exact IDs you select during your appointment.

6 Schedule Your Appointment

Pick your preferred NBI branch. Choose one near your home or office for convenience. Then select an available date (shown in blue) and time slot (morning or afternoon).

7 Pay the Fee

Save your payment receipt and reference number. You'll need these at your appointment.

8 Attend Your Appointment

On your scheduled date, arrive at the NBI branch early. Bring:

• Two original valid IDs (the ones you selected online)
• Payment receipt or reference number
• Copy of your application form (optional but helpful)

At the NBI office, you'll:

1. Go to the biometrics section
2. Present your IDs and receipt
3. Have your fingerprints taken
4. Get your photo taken
5. Sign digitally

9 Get Your Clearance

If you have no "hit" status, you can get your clearance the same day. The process takes about 15-30 minutes after biometrics.

If you have a hit: You'll need to return after 5-10 working days for verification.

Understanding NBI Hit Status

A "hit" means your name matches someone in the NBI database. This doesn't mean you have a criminal record. It happens for several reasons.

Common Reasons for Hits

• Name Similarity: If you have a common name like Juan Santos or Maria Cruz, someone else with the same name might have a record.
• Previous Cases: Even resolved or dismissed cases can trigger a hit until they're cleared from the system.
• Clerical Errors: Mistakes in spelling or information can cause false matches.
• Database Issues: System errors sometimes flag names incorrectly.

What Happens When You Get a Hit

The NBI will not release your clearance immediately. Instead:

1. You'll be told to return in 5-10 working days
2. NBI staff will verify if the record actually belongs to you
3. Bring the same IDs you used for the application
4. If cleared, you'll get your certificate immediately
5. If the hit is valid, you may need to provide court documents

Common Problems and Solutions

Appointment Slots Are Full

Check the website regularly throughout the day. New slots often open up when people cancel. Try looking at different NBI branches or different dates.

Payment Failed

Verify your payment details are correct. Try a different payment method. If problems continue, contact your bank or the payment provider. You can also visit the NBI office to pay manually.

Can't Access the Website

Clear your browser cache and cookies. Try a different browser or device. Check your internet connection. The site sometimes has heavy traffic during peak hours (mornings and lunch time).

Lost Your Reference Number

Log in to your NBI account. Your reference number should appear in your application history. If you still can't find it, contact the NBI hotline.

Need to Change Appointment

You can only change before paying. After payment, the date is locked. However, you have 15 days from your appointment date to visit your selected branch.

Important Tips for Faster Processing

Frequently Asked Questions

Final Checklist Before Your Appointment